Case study: Can extended reality tools understand our emotions?
Our XR experts recently designed a voice activation solution specifically for Federal use that allows agents to use simple, conversational language to receive dynamic responses. Similar to Amazon’s Alexa, the tool queries the web as well as internal databases and resources to provide a contextually relevant answer, making agents more efficient.
This technology doesn’t just answer simple questions; it responds to human emotions and behavior for more effective results. Our tool uses AI to perform automated sentiment analysis which considers vocal tone, intonation, and facial recognition. Designed to detect positive or negative emotions, our tool dynamically changes the speed, content, and/or approach of its response based on agents’ perceived urgency or mood.